Your Reliable Travel Partner

1. Service Agreement

By using Reliable Travel Lanes services, you agree to these terms and conditions. Our services include transportation, travel planning, and related travel services.

2. Booking and Payment

• All bookings require confirmation and may require advance payment
• Prices are subject to change based on availability and demand
• Payment is due according to the agreed schedule
• Cancellation policies apply as specified in your booking agreement

3. Customer Responsibilities

• Provide accurate information for all bookings
• Arrive at designated pickup locations on time
• Follow safety instructions and company policies
• Respect drivers, vehicles, and other passengers

4. Service Standards

We strive to provide reliable, safe, and professional transportation services. While we make every effort to maintain schedules, factors beyond our control may affect service delivery.

5. Limitation of Liability

Our liability is limited to the cost of services provided. We maintain appropriate insurance coverage for our operations.

6. Dispute Resolution

Any disputes will be resolved through good faith negotiation. These terms are governed by local applicable laws.

Last Updated: January 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.

• Personal information (name, email, phone number)
• Travel preferences and requirements
• Payment information (processed securely)
• Communication records

How We Use Your Information

• To provide and improve our travel services
• To process bookings and payments
• To communicate about your services
• To send relevant updates and offers (with consent)
• To comply with legal obligations

Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners for coordinated services (with consent)

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications

GDPR Compliance

For European residents, we comply with GDPR requirements including data portability, right to be forgotten, and consent management.

Contact Us

For privacy-related questions, contact us at: [email protected]

Last Updated: January 2024

Cookie Categories

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled.

Functional Cookies

These cookies enhance functionality and personalization.

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Analytics Cookies

These cookies help us understand how visitors interact with our website.

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Marketing Cookies

These cookies are used to deliver relevant advertisements.

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Data Protection Information

We are committed to protecting your personal data in accordance with GDPR regulations.

Legal Basis for Processing

• Consent: For marketing communications
• Contract: For service delivery
• Legitimate Interest: For business operations

Your GDPR Rights

• Right to Access: Request copies of your data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data
• Right to Object: Object to processing of your data

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy or as required by law.

International Transfers

If we transfer your data outside the EU, we ensure appropriate safeguards are in place.

Contact Our Data Protection Officer

Email: [email protected]
Phone: +1 (415) 555-0147

Digital Millennium Copyright Act Policy

Reliable Travel Lanes respects the intellectual property rights of others and expects our users to do the same.

Notification of Infringement

If you believe that content on our website infringes your copyright, please provide the following information:

• Physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material
• Your contact information (address, phone, email)
• Statement of good faith belief that the use is not authorized
• Statement of accuracy and authority to act on behalf of the copyright owner

DMCA Notice

Send DMCA notices to:
Email: [email protected]
Address: 2847 Market Street, San Francisco, CA 94114

Counter-Notification

If you believe content was removed in error, you may submit a counter-notification with:

• Your physical or electronic signature
• Identification of the removed content and its former location
• Statement under penalty of perjury that removal was a mistake
• Your contact information and consent to jurisdiction

Repeat Infringer Policy

We may terminate accounts of users who are repeat infringers of intellectual property rights.